The end of the year is fast approaching, and we have some exciting updates to share about RingCentral. We know that keeping up with new features can be a challenge, so we’ve compiled a list of the top 10 new features that have been released in the third quarter of 2022. Keep reading to find out what’s new with RingCentral!
Unified Communications as a Service (UCaaS) |
In Q3 2022, RingCentral released its Unified Communications as a Service (UCaaS) solution. This feature allows customers to access cloud-based communications services including voice, video conferencing, file sharing, messaging and more from one unified platform. With UCaaS, businesses can reduce their costs while also increasing their efficiency in terms of communication. This feature is perfect for companies that need an all-in-one solution for their communication needs.
AI-Powered Chatbot |
Another exciting new feature released by RingCentral in Q3 2022 is its AI-powered chatbot. This chatbot will be able to answer customer inquiries quickly and accurately without any human intervention. The chatbot can provide answers to basic questions such as “What is your return policy?” or “How do I reset my password?” The chatbot will help businesses save time and money by providing quick answers while freeing up employees to focus on other tasks.
Integration with CRM Platforms |
In addition to introducing a chatbot feature, RingCentral also made it easier for businesses to integrate their systems with popular CRM platforms such as Salesforce and Zendesk. By connecting RingCentral with these platforms, businesses can streamline their customer service operations and increase customer satisfaction levels by providing quick responses and personalized experiences.
Voice-to-Text Transcription |
For those who prefer hands-free operations, RingCentral has now equipped its system with voice-to-text transcription capabilities. This means that users can record audio files and then have them automatically transcribed into text documents which they can then review at their convenience. This feature is great for people who need to multitask or work remotely since they don’t have to stop what they’re doing in order to take notes during phone calls or meetings.
Voice Analytics |
In Q3 2022, RingCentral also introduced voice analytics capabilities which allow users to analyze call recordings for key insights into customer behavior and preferences that can be used for marketing purposes or training initiatives. This feature helps businesses track customer sentiment over time so they can make changes based on feedback or trends in order to improve the customer experience overall.
Live Call Monitoring |
To help ensure quality assurance during conversations, RingCentral now offers live call monitoring capabilities which allow supervisors or managers to monitor calls in real time without having to listen in on every call themselves. This helps ensure that employees are adhering to company policies while also helping managers identify areas where further training may be needed in order to improve customer service levels overall.
Internal Chat App Integration |
Lastly, one of the biggest updates this quarter was the integration of an internal chat app into the existing system provided by Ring Central known as TeamworkChat 3D which allows teams across multiple locations collaborate more efficiently through a unified interface no matter where they are located geographically .This app not only helps keep everyone organized but also improves productivity by speeding up project completion times due collaboration between different departments .
Cloud Recording & Playback |
Ring Central also added a new feature called Cloud Recording & Playback that helps customers easily store and recall conversations for future reference. This feature is great for companies that do not have a dedicated recording system in place as it allows them to quickly access recordings without having to invest in additional hardware or software solutions.
RingCentral’s latest updates represent an exciting new direction in the industry, providing businesses with powerful tools they can use to improve their customer service operations while also increasing efficiency and cutting costs. In the next quarter, we can expect even more features and updates from RingCentral to help enterprises across all industries stay competitive in this ever-evolving digital world.
New Video Conferencing Add-on |
RingCentral also introduced a new video conferencing add-on in Q3 2022 which allows users to instantly host meetings with up to 100 participants. This add-on helps teams collaborate more effectively and makes it easier for businesses to connect with clients or partners around the world without having to invest in expensive hardware or software solutions. In addition, the feature has built-in encryption capabilities which ensure that conversations are secure and private at all times.
Integration With Google Workspace |
Finally, RingCentral announced integration with Google Workspace (formerly known as G Suite) which enables users to stay up-to- on their work even when they’re away from their desk. This integration ensures that can always access their documents, emails and other resources from any device at any time. In addition, users can also utilize Google Workspace’s collaboration tools to easily share files or have quick conversations with their teammates within the RingCentral system itself.
As you can see from this list of updates from Q3 2022 alone ,Ring Central is continuously innovating its product offering . These features make it easy for businesses of all sizes manage their communication needs effectively and efficiently . Whether you need a comprehensive UCaaS solution ,a reliable internal chat application ,or voice analytics capabilities ,Ring Central has something for everyone ! Take advantage of these powerful tools today !