Comparing ConnectWise Automate and ConnectWise Manage

By | December 2, 2022
Comparing ConnectWise Automate and ConnectWise Manage

Are you trying to decide which of the ConnectWise offerings is right for your business? You may be wondering how ConnectWise Automate and ConnectWise Manage differ. Both are powerful tools that can take your business operations to the next level, but they have different focuses. Let’s explore the differences between these two systems so you can make an informed decision.

What is ConnectWise Automate?

ConnectWise Automate is a comprehensive remote monitoring and management platform. This cloud-based system enables businesses to automate processes, monitor the health of their IT infrastructure, detect security risks, and manage customer support. It uses intelligent automation technology to address network issues before they become problems. ConnectWise Automate also integrates with third-party solutions such as Amazon Web Services (AWS), Microsoft Azure, Office 365, and more.

What is ConnectWise Manage?

ConnectWise Manage is an industry-leading business management solution designed for the IT sector. It offers advanced project management capabilities that help IT companies streamline their operations and maximize efficiency. ConnectWise Manage helps teams track time, prioritize tasks, and submit invoices accurately. It also provides powerful customization tools that allow users to personalize their dashboard, create custom reports, and manage client billing.

ConnectWise Automate vs. ConnectWise Manage Overview

ConnectWise Automate is a remote monitoring and management platform that helps IT service providers automate routine tasks, such as patching and antivirus updates, while also providing proactive support for end-user devices. It provides real-time visibility into all connected devices, allowing IT teams to quickly identify any issues before they become serious problems. Additionally, it enables businesses to easily manage services across multiple sites from a single console.

On the other hand, ConnectWise Manage is a professional services automation (PSA) platform designed to help technology solution providers deliver better service experiences through automation and insights into their operations. It offers project management tools, customer relationship management (CRM) capabilities, ticket tracking, time tracking and invoicing tools for comprehensive service delivery cycle management. Furthermore, its reporting capabilities provide insights into performance metrics that enable businesses to optimize their processes and maximize profits.

Key Differences Between ConnectWise Automate & Manage

The key difference between the two is that ConnectWise Automate focuses on automating IT tasks while Connect Wise Manage helps streamline day-to-day operations associated with customer relations and service delivery cycles. While they both offer reporting features, those in connect wise manage provide more detailed information about customer engagements than those in connect wise automate.

Additionally, connectwise manage includes features such as project management tools and CRM capabilities which are not available in connectwise automate. Finally, connectwise automate offers more robust security features compared to connectwise manage as it monitors end user devices for possible threats or vulnerabilities.

ConnectWise Automate

Automate is a remote monitoring and management (RMM) platform that helps businesses automate IT tasks such as patching, software installations, and system updates. With Automate, IT teams can monitor their entire infrastructure from one centralized dashboard and be alerted to any potential issues. This makes it easier for them to proactively prevent problems before they occur, reducing downtime and costs associated with emergency repairs. Additionally, Automate provides advanced scripting capabilities so IT teams can customize their automation processes to suit their specific needs.

ConnectWise PSA

PSA stands for Professional Services Automation. It’s a project management tool that helps teams collaborate more effectively by providing visibility into all stages of a project’s lifecycle, from planning to completion. With PSA, businesses can track progress on multiple projects at once, enabling them to better manage resources and ensure deadlines are met on time. It also includes powerful analytics tools so users can gain insights into how projects are progressing over time.


Choosing between Connect Wise Automate or Manage depends on your specific needs as a business owner or IT professional. If you are looking for an automated system to help keep track of your company’s computer systems then Connect Wise Automate may be the right choice for you because it offers advanced security features along with automated maintenance tasks like patching and antivirus updates.

On the other hand if you are looking for an all-in-one solution that can help streamline day-to-day operations associated with customer relations and service delivery cycles then consider going with Connect Wise Manage because of its powerful project management tools and CRM capabilities along with its detailed reporting features which will give you insight into customer engagement performance metrics up front.

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